Privacy policy

Last updated: September

Villiers Maintenance ("we," "us," "our") operates villiersmaintenance.co.uk. This policy explains what personal information we collect, why, and how it's handled.

1. Information We Collect

  • Contact and order information: name, email address, shipping/billing address, phone number, and order history, collected when you place an order or contact us

  • Payment information: processed directly by our payment providers (Shopify Payments, PayPal). We do not store full card numbers on our own systems

  • Device and usage information: IP address, browser type, and browsing behaviour on our site, collected automatically via cookies and Shopify's standard analytics

2. How We Use Your Information

  • To process and fulfil your orders, including shipping and customer service

  • To communicate with you about your order, or in response to an enquiry

  • To improve our website and product range

  • To meet legal and accounting obligations

3. Sharing Your Information

We share information only as needed to run the store:

  • With our platform provider, Shopify, which hosts our store and processes payments

  • With shipping carriers (Royal Mail, DPD, FedEx) to deliver your order

  • With payment processors (Shopify Payments, PayPal) to process transactions

We do not sell your personal information to third parties.

4. Cookies

Our store uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.

5. Data Retention

We retain order and account information for as long as necessary to fulfil the purposes described above and to meet our legal and tax obligations.

6. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at info@villiersmaintenance.co.uk.

7. Data Security

We use industry-standard measures, including Shopify's secure infrastructure, to protect your information. No online system is 100% secure, but we take reasonable steps to safeguard your data.

8. Contact Us

Questions about this policy can be sent to info@villiersmaintenance.co.uk or by post to Villiers Maintenance, 10 Kele Rd, Coventry CV4 8DH, United Kingdom.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.