Terms of service

Last updated: September

Welcome to villiersmaintenance.co.uk, operated by Villiers Maintenance ("we," "us," "our"), 10 Kele Rd, Coventry CV4 8DH, United Kingdom. By accessing or using our site, you agree to the following terms.

1. Use of Our Site

You may use our site to browse and purchase products for personal or professional trade use. You agree not to misuse the site, interfere with its operation, or use it for any unlawful purpose.

2. Products and Pricing

We make every effort to describe and price our products accurately. Occasionally, errors may occur — if we discover a pricing or listing error after you've placed an order, we'll contact you before processing it, and you may cancel if you're not happy to proceed.

3. Orders and Acceptance

Placing an order is an offer to purchase. We reserve the right to accept or decline any order, including in cases of suspected fraud, stock unavailability, or pricing errors.

4. Payment

All payments are processed securely through Shopify Payments and PayPal at the time of order, as described in our Payment Policy.

5. Shipping and Delivery

Shipping timeframes and costs are set out in our Shipping Policy. We currently ship within the UK only.

6. Returns and Refunds

Returns are governed by our Return & Refund Policy, including your statutory rights as a UK consumer under the Consumer Rights Act 2015.

7. Intellectual Property

All content on this site — including text, images, logos, and product descriptions — is owned by or licensed to Villiers Maintenance and may not be reproduced without our permission.

8. Limitation of Liability

To the extent permitted by law, Villiers Maintenance is not liable for indirect or consequential losses arising from use of our site or products, except where liability cannot be excluded under UK law (such as death or personal injury caused by negligence).

9. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

11. Contact

Questions about these terms can be sent to info@villiersmaintenance.co.uk.