Refund policy
We want you to be confident buying tools from us. Here's how returns work.
Return Window
You may return most items within 30 days of delivery for a refund or exchange.
Condition Requirements
Returned items must be unused, in their original packaging, and in the same condition you received them. Tools that show signs of use, damage from use, or missing parts may not be eligible for a full refund.
Who Pays Return Shipping
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If your item arrived damaged or you received the wrong product, we cover the cost of return shipping and will send a replacement or full refund.
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If you're returning an item for any other reason (changed your mind, wrong size/spec chosen, etc.), return shipping is the customer's responsibility.
How to Start a Return
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Email info@villiersmaintenance.co.uk with your order number and the reason for return
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We'll confirm eligibility and provide return instructions
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Pack the item securely in its original packaging and ship it back to us
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Once received and inspected, we'll process your refund or exchange
Refunds
Approved refunds are issued to your original payment method (card, Shop Pay, or PayPal) within a standard processing window after we receive and inspect the returned item. Please allow additional time for your bank or payment provider to reflect the refund.
Damaged or Faulty Items
If an item arrives damaged, defective, or incorrect, contact us within a reasonable time of delivery with photos and your order number, and we'll arrange a replacement or full refund at no cost to you.
Non-Returnable Situations
Items that have been used, installed, or damaged after delivery through customer handling are not eligible for return unless faulty on arrival.
Questions
Reach out to info@villiersmaintenance.co.uk or +44 7500 229618 and we'll walk you through it.